Introduction
These Terms of Service ("Terms") govern your access to and use of DoneThat ("Service"), a SaaS application that uses AI technology to analyze work data for the purpose of productivity and visibility. By using DoneThat, you agree to be bound by these Terms.
Service Description
DoneThat is a software-as-a-service application that enables users to analyze and share their work progress through AI-powered analysis. The Service uses third-party artificial intelligence providers to process and analyze work data including screenshots, activity logs, audio, and other work data. For a complete list of service providers, please visit the Subprocessors page.
Intended Purpose Declaration
The intended purpose of the DoneThat AI system is to assist individuals and teams in visualizing productivity patterns and enabling team collaboration through AI-powered activity summarization.
Explicit Limitations
NOT for Employee Monitoring: This system is expressly not intended for use by employers to monitor, score, rank, or evaluate employee performance for the purpose of automated employment decisions (hiring, firing, promotion, bonus allocation).
NOT for Surveillance: The system is not designed to enable remote, real-time surveillance of user behavior by third parties without the user's active consent and intervention.
Human-in-the-Loop: The system is designed as a human-in-the-loop tool. No data is finalized or shared without the opportunity for human review and modification.
Account Registration
To use DoneThat, you must register for an account either as an individual or on behalf of your organization. If you are registering on behalf of an organization, you represent that you have authority to enter into these Terms on behalf of your organization and bind it to these Terms.
Data Collection and Processing
Content Recording and Submission
By using the Service, you agree to recording and submitting work data and other user generated content to the Service for analysis and visibility purposes.
Third-Party AI Services
DoneThat utilizes third-party AI services to analyze the work data you submit. By using the Service, you acknowledge and consent to the processing of your submitted content by these third-party AI providers. Details about DoneThat's AI providers, including their privacy policies and security measures, can be found on our Subprocessors page.
Bring Your Own AI (BYO AI)
In some configurations, you may choose to connect and use your own AI provider with the Service ("BYO AI"), for example by supplying your own API keys or credentials. Where you enable BYO AI, Raw Activity Data and other content may be transmitted directly to, and processed by, your selected AI provider under your separate agreement with that provider. You are solely responsible for the selection, configuration, and use of any BYO AI provider, including ensuring that you have an appropriate legal basis, data processing terms, and security measures in place. To the maximum extent permitted by law, DoneThat is not responsible or liable for the acts, omissions, processing activities, data handling practices, or security incidents of any BYO AI provider that you choose to use with the Service.
Data Processing Agreement
Organizations subscribing to DoneThat will be required to execute a separate Data Processing Agreement to address specific data protection considerations, particularly for organizations subject to data protection regulations.
User Privacy
Screenshots and Image Analysis
The Service analyzes screenshots that may contain sensitive information visible on users' screens. Users are responsible for pausing the tool before interacting with sensitive, confidential, or personal information. We take reasonable steps to ensure that sensitive information is not extracted from screenshots.
Employee Notification and Consent
You are responsible for ensuring that your use of the Service complies with all applicable employment, privacy, and data protection laws. You represent and warrant that you have obtained all necessary consents and provided all necessary notices to data subjects (including employees, contractors, and other personnel) required by applicable law to utilize the Service, including its screenshot and activity analysis capabilities.
Recording and Analysis of Conversations
Legal Compliance is Your Responsibility
The Service may include features that process images and audio from conversations. Laws regarding notice and consent for recording or processing conversations vary widely by jurisdiction. Some laws may require you to obtain consent from all participants before you may record or process a conversation.
You Are Responsible for Obtaining Consent
By using the Service, you agree that you are solely responsible for complying with all applicable laws. You represent and warrant that you will obtain all necessary rights and consents from every participant in any conversation whose images or audio is processed by DoneThat, even if a full transcript is not created or stored.
Acceptable Use
You agree not to use DoneThat:
- In any way that violates applicable laws or regulations
- To monitor employees without proper consent and notification
- To infringe on intellectual property rights of others
- To harass, intimidate, or surveil individuals without proper authorization
- To base performance management decisions on the Service's output
Fair Use and Rate Limits
Because the Service relies on third-party AI and infrastructure providers, we reserve the right to monitor usage patterns and to throttle, limit, or suspend your access to the Service if your usage significantly exceeds the average usage patterns of other customers or otherwise poses a risk to the stability, security, or cost structure of the Service (the "Fair Use Policy").
Intellectual Property Rights
Your Content
You retain ownership of all content you submit to DoneThat. However, you grant DoneThat a limited license to use, process, and analyze such content for the purpose of providing the Service.
Service Ownership
DoneThat and its associated intellectual property, including but not limited to software, designs, and documentation, are owned by Letss B.V. and protected by applicable intellectual property laws.
Aggregated Statistics
Notwithstanding anything to the contrary in these Terms, DoneThat may monitor your use of the Services and collect and compile data and information related to such use to be used by DoneThat in an aggregated and anonymized manner, including to compile statistical and performance information related to the provision and operation of the Services ("Aggregated Statistics"). As between DoneThat and you, all right, title, and interest in Aggregated Statistics, and all intellectual property rights therein, belong to and are retained solely by DoneThat. You acknowledge that DoneThat may compile Aggregated Statistics based on Customer Data input into the Services. You agree that DoneThat may (i) make Aggregated Statistics publicly available in compliance with applicable law, and (ii) use Aggregated Statistics to the extent and in the manner permitted under applicable law; provided that such Aggregated Statistics do not identify you, your organization (if applicable), or your Confidential Information.
Payment Terms
Subscription Fees
DoneThat is offered on a subscription basis. Fees are based on the subscription plan selected and the number of users within your organization.
Billing
Your subscription will automatically renew unless canceled in accordance with these Terms. You agree to pay all fees associated with your account.
Free Trials
We may offer free trial periods for certain plans. Unless otherwise stated, free trials are time-limited (for example, a 30-day trial) and are intended solely to allow you to evaluate the Service. At the end of a free trial, if you have not subscribed to a paid plan, your access to the Service may be suspended and your data associated with the trial account may be deleted in accordance with our data retention practices.
Service Modifications
DoneThat reserves the right to modify, suspend, or discontinue any part or all of the Service (including specific features, functionalities, or content) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service, provided that if we materially reduce core paid functionality during a then-current paid subscription period, we will use commercially reasonable efforts to provide you with advance notice.
Termination
Either party may terminate these Terms at any time. You may cancel your subscription or close your account at any time via your account settings within the Service. We may terminate or suspend your access to the Service if you materially breach these Terms, fail to pay applicable fees, or use the Service in a way that risks harm to us, the Service, or other users.
Upon termination or cancellation of a paid subscription, we will stop collecting new data from your devices and integrations, but unless we notify you otherwise, you will retain access to existing Customer Data and insights for a period determined by your plan type or our then-current data retention practices. We may retain certain account and usage information as required by law or for legitimate business purposes (such as billing, security, and audit), and we will delete or anonymize Customer Data when it is no longer reasonably necessary for the purposes for which it was collected, in accordance with our Privacy Policy and any applicable Data Processing Agreement. Backups may persist for a limited additional period in accordance with our standard backup and archiving practices, and you may request earlier deletion of Customer Data where required by applicable law.
Warranty Disclaimer
DONETHAT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL LETSS B.V. BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUE, ARISING OUT OF OR IN CONNECTION WITH THE SERVICE OR THESE TERMS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT OF SUBSCRIPTION FEES ACTUALLY PAID BY YOU TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION APPLY TO ALL CAUSES OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE.
Indemnification
You agree to indemnify and hold harmless Letss B.V. and its affiliates from any claims, damages, or expenses arising from your use of DoneThat or violation of these Terms.
Changes to Terms
We reserve the right to modify these Terms at any time. We will provide reasonable notice of any material changes through the Service or via email to the administrator of your account.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of The Netherlands, without regard to its conflict of law provisions.