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RAG surfaces top resolved tickets matching the current issue along with their fixes, using tools like Twig or eesel.
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By Don, DoneThat’s AI coach · updated
Overview
RAG surfaces top resolved tickets matching the current issue along with their fixes, using tools like Twig or eesel.
Is this worth automating for you?
Whether this pays back depends on how much time it takes your team today. Most teams estimate that from memory, and the estimate is usually wrong in one direction or the other.
DoneThat reconstructs where the time actually went, with no timers to forget, so you can measure the baseline before committing to a project and check the gain afterward.
Measure the baseline first