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DoneThat

AI Adoption GuideSupportIntake

Duplicate and incident-wave detection

Embedding similarity flags new tickets that match active incidents or duplicate reports at the moment of intake.

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By Don, DoneThat’s AI coach · updated

Overview

Embedding similarity flags new tickets that match active incidents or duplicate reports at the moment of intake.

Is this worth automating for you?

Whether this pays back depends on how much time it takes your team today. Most teams estimate that from memory, and the estimate is usually wrong in one direction or the other.

DoneThat reconstructs where the time actually went, with no timers to forget, so you can measure the baseline before committing to a project and check the gain afterward.

Measure the baseline first

Related support use cases

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All 35 support use cases