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Language and timezone routing

A classifier detects the customer's language and aligns routing with agent language coverage and timezone availability.

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By Don, DoneThat’s AI coach · updated

Overview

A classifier detects the customer's language and aligns routing with agent language coverage and timezone availability.

Is this worth automating for you?

Whether this pays back depends on how much time it takes your team today. Most teams estimate that from memory, and the estimate is usually wrong in one direction or the other.

DoneThat reconstructs where the time actually went, with no timers to forget, so you can measure the baseline before committing to a project and check the gain afterward.

Measure the baseline first

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