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DoneThat

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Skill-based agent matching

Embedding search matches ticket content to agent skill profiles built from past resolutions.

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By Don, DoneThat’s AI coach · updated

Overview

Embedding search matches ticket content to agent skill profiles built from past resolutions.

Is this worth automating for you?

Whether this pays back depends on how much time it takes your team today. Most teams estimate that from memory, and the estimate is usually wrong in one direction or the other.

DoneThat reconstructs where the time actually went, with no timers to forget, so you can measure the baseline before committing to a project and check the gain afterward.

Measure the baseline first

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