Overview
LLM retrieves relevant policy, transaction history, and case notes in real time and surfaces the next-best action to the human agent during the call, using tools like Salesforce Einstein or Amazon Q.
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Agent assist copilot
LLM retrieves relevant policy, transaction history, and case notes in real time and surfaces the next best action to the human agent during the call, using tools like Salesforce Einstein or Amazon Q.
Banking process / Service